Shipping & Returns
We all dont like paying postage/shipping rates, We have tried to keep our rates as low as we can.
Our shipping rates are as follows: $10.50 Flat Rate Per Order -
Please note that if you are not home at the time of delivery the parcel will be left in a safe place. (ATL - Athourity to leave) In the event that the receiver is not home, the driver will follow the instructions provided by you during the booking process. If you elected to have the driver leave the consignment in a safe spot, he will try to do so. If it's not safe to do so, or if you elected for the consignment not to be left if no one is available to receive it, then the driver will leave a card with a phone number on it and return the consignment to the nearest depot to be held in safe keeping. When the receiver arrives home, they need to call the number on the card and request the freight be redelivered at a convenient time. The cost for this is shown in the booking process. The receiver can also collect the consignment from the depot if convenient.
If you do not wish your parcel to be left (ATL) then please choose the Australia Post registered post option
We use a combination of Australia Post & a Courier
To avoid postage fees just spend over $60 !
Free shipping on orders over $60 for Retail Customers
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]
Refund and Returns
Your satisfaction is our first priority at Tease Tea. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please send it to:
9/7 Olive Grove, Keysborough, VIC 3173
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.